WithGoCALL
Expand Telesales Team
With Call Center Solution
Increase Revenue Multiple Time With Telesales Team
Saving operating costs when using virtual call center
Scaling up despite geographical and technological barriers
Improve the quality of sales call scripts, customer service
Having Hundreds of calls from salespeople every day, but you are
Unable to measure and control the quality of those calls.
Call Performance is not Good and has No Base Data for Improvement
CONFIDENTLY BUILD A TEAM OF +1000
TELESALES
POWERFUL- PROACTIVE - PROFESSIONAL
01
Call Line
Only required Internet connection to call customers directly on multiple devices.- At the same time, call out to many customers on the same hotline number.
- Easily calls out customers from the CRM system.
- Distinguish the calls of every telesales staff.
- Split leads that are attached with customer tags for telesales personnel
02
Recording Call
Store up to tens of GB of recording data every call.- Record out calls from staff and in calls from customers.
- The call scripts are automatically recorded.
- Be able to listen to each call record to improve the call script.
- Improve the performance of telesales staff.
03
Smart Call Management
Improve customer service to be better every day- Allow splitting multiple lines for calling customers at the same time.
- The system analyzes and evaluates the quality of staff’s calls in detail from duration, content, date, to call time.
- Automatically report and save call history.
- Manage the performance of each telesales staff.
04
Increase Customer Service Efficiency
Improving call quality helps bring back customers and encourage them to purchase more.- Provide Multi-channel customer care support when connecting through a comprehensive OAO system such as Facebook, Zalo, Website, and Sales App.
- There is a CRM integration that helps review shopping history, and take notes of calls to plan for better sales scripts.
- Provide customers with an absolute experience when interacting with businesses via multiple communication channels.
05
Statistical Report
Help you effortlessly track the status of customers’ in-calls and telesales staffs’ out-calls.- Detailed manage the history of in-calls, out-calls, and missed calls.
- Monitor and measure the staff’s amount of call time.
- Quick filter of unsuccessful, and rejected calls during the day.
- Automatically add customer information into CRM.
- Check the efficiency of each employee's call list.
06
Inform Call Status
Help you save the call status of telesales staff to have better Support of Customer Service.- Directly assigned to the responsible staff.
- After the call, telesales staff can update the status as: contacted or unable to contact.
- Allow classifying customers as potential or none potential, and help you plan suitable marketing campaigns for the individual customers.
- Allows creating new customers after the call ends right at GoCALL.
07
Order Creation - On-Call Sales
After the call, telesales staff can create an order directly for customers with Orders Creation.- Connect to GoPOS and you can create orders, send quotes directly to customers.
- Orders will automatically be updated on the purchase history of the customer’s member account.
- The order information will be reconfirmed via Customer Email.
08
Minimize Cost
Help you save a maximum amount of expenses for calls and personnel.- Save up to 50% on call rates.
- Breakthrough sales thanks to powerfulTelesales team; help increase customer service’s quality.
Customers talk about us
Mr. Ninh Phú
CEO of Bao An Cosmetic Dentistry
“When I learned about GoSELL I was very excited and looking forward to experiencing Web and App booking services. GoSELL also helps me manage customer appointments very scientifically, checking the customer list is very simple. Thank you GoSELL..”
Ms. Hoàng Anh
Director of Ying Detox Company
“I'm using Gosell's Website to support multichannel business management within the country. I've also thought about international business but found it quite difficult because of the language, shipping and payment barriers. But with this new feature of GoSELL, I can completely easily and confidently bring my product to the international market..”
Ms. Kim Thuỳ
Owner of Shyne Lounge Beauty Spa
“Since I use GoSELL's services, the spa is more well known and trusted by customers, it's easier to book skincare service – anytime, and I can understand the needs of my clients..”
Ms. Thanh Tuyền
Management of VIET BEAUTY Ltd. Company
“GoSELL has helped VIET BEAUTY diversify its sales channels and manage our business effectively, and revenue is constantly growing.”
Ms. Như Lan
Owner of Pick Beauty Cosmetics
“As a cosmetics supplier, I used to struggle to find business solutions, until I found GoSELL. I can now easily create my own website to reach online customers. I'm always confident in the quality of my products, so I'd love to export them. Therefore, I will use GoSELL's new feature to bring my products to the international market."
Ms. Tiểu Nhi
Owner of Nhi Angel Cosmetics Store
"Since transforming business from Offline to Online, I have only used one GoSELL app without collaborating with another unit. Thanks to GoSELL, I did it.."
Ms. Tuệ Tâm
Owner of Happy Food
"GoSELL integrates marketing management tools, gathering information to take care of customers in a single app. GoSELL is one of the tools that can accompany and support businesses. Help my business increase sales and expand customers."
Ms. Hữu Ái
Owner of Toloco Healthcare Center
"GoSELL is a platform that transforms my business form into consistent and effective. The market is a battlefield. You need to change to keep up with the trend. You have to change to win."
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Get 1 Quality Call Center With 3 Simple Steps
Activate
GoAPP
Manage Hotline
to Assign Call Line to Staffs
Implement
Call- Service - Sales
Activate
GoAPP
Manage Hotline
to Assign Call Line to Staffs
Implement
Call- Service - Sales