Mediastep Software Inc. Mediastep Software Inc.
GoCALL Virtual Call Center Solution

GoCALL Virtual Call Center Solution

Take a Comprehensive Care of Your Customers

GoCALL is a virtual call center system integrated right into GoSELL's multi-channel CRM system that allows automatic call distribution, recording, call reporting, and omnichannel customer service (app, website, POS, e-commerce platforms, social medias). Thereby, helping businesses improve call quality, approach to more customers, and increase revenue with optimal operating costs.

Hundreds of calls from salespeople every day, but

Can't you measure and control call quality?

Confidently build a professional and proactive telesales team with GoCALL solution

01

Smart call management

Store all call information and history on the system to improve customer service.
  • Manage detailed inbound, outbound, and missed call histories and the amount of call time for each agent.
  • Quick filtering of unsuccessful or rejected calls during the day
  • Automatically aggregate customer information into the CRM system.
Smart call management

02

Distribute Calls to Agents

Support businesses to build a seamless, uninterrupted customer care and interaction process.
  • Allows to call many customers at the same time in one hotline number.
  • The agents can update the call status immediately: contacted or unreachable immediately after the call.
  • Decentralize agent responsible for taking care of specific customers according to customer tags.
  • Allows creating new customers after the call ends right in GoCALL.
Line calls to employees

03

Record all calls

The system supports recording the entire call for each agent to easily evaluate and improve call quality.
  • The system will store all call recording data.
  • Automatically record outbound calls from agents and inbound calls from customers.
  • Script calls for customer care based on information stored on CRM.
Record all calls

04

Place Orders - Sell on Call

Connect to sales management systems, direct quotes, and place orders during calls.
  • Connect with GoPOS to create orders and quickly send quotes directly to customers.
  • Order information will be sent again via customer email and automatically update the customer's shopping history on the system.
Place Orders - Sell on Call

05

Improve customer care efficiency

Improve call quality, contribute to building customer loyalty with businesses.
  • Staff/managers can review shopping history, take call notes of customers quickly.
  • Better multi-channel customer care thanks to the connection using a comprehensive OAO system (store, website, sales app, social network, etc.).
  • Allows categorizing leads and non-leads easily.
Improve customer care efficiency

06

Analytics - Visual reports

Businesses easily track the status of incoming calls from customers, outbound calls from telesales staff.
  • The system analyzes and evaluates the call quality of employees based on duration, recording, date, and time of the call, which are all very specific.
  • The system automatically reports and saves call histories to help businesses easily manage.
Analytics - Visual reports

REGISTER TO USE GOCALL

Get 1 Quality Call Center With 3 Simple Steps

GoCALL-Step1
1. Register to use

Activate
GoAPP

GoCALL-Step2
2. Connect Hotline

Manage Hotline
to Assign Call Line to Staffs

GoCALL-Step3
3. Customer Service - Sales

Implement
Call- Service - Sales

GoCALL-Step1

Activate
GoAPP

GoCALL-Step2
2. Connect Hotline

Manage Hotline
to Assign Call Line to Staffs

GoCALL-Step3
3. Customer Service - Sales

Implement
Call- Service - Sales

Along with the ability to build a growing telesales team with GoCALL's professional - proactive virtual call center system will help you interact and take care of customers effectively.
At the same time, you can easily improve customer service, retention and lifetime value with the loyalty feature, find out more information right here.