Is Managing Customer Data From Multiple Channels Impossible?
GoSELL - Archive, Create Unlimited Customer Information Group From Multiple Channels
Help you store and manage customer information from a variety of channels, making sure you don't miss any customer information. Easily manage and create different customer groups for customer service and implement effective marketing campaigns.
Manage Strictly Customer Information
Take Care of Old Customers, Attract New Customers
01
Store all customer information concentrated at one place
Easy to manage information optimally and efficiently.- GoSELL allows the creation and storage of unlimited customer data in Vietnam as well as countries around the world.
- All customer information is saved and managed by the system on a single management platform.
- Store all customer information by full name, address, email, phone number, date of birth and gender.
- Automatically collect and manage customer information from a variety of channels: Website, App, in-store sales, Landing pages and sales via e-commerce platforms such as Shopee, Lazada quickly and fully.
- Automatically synchronize customer information on the website to the sales app.
- Enables adding/editing company name and tax number in customer profile.
- Allows sellers for adding phone numbers and emails all at once into administrative page.
- Permits buyers to add their phone numbers and emails all at once into their profiles.
- Enables the entry of customer debts, including debts stored without the GoSELL system.
- Allow customers to use International Email to register accounts.
- Customers can freely choose one of the phone numbers/emails stored in the profile when paying.
02
Easy to find customer information
Customer information will be found in full with just a few simple steps.- Allows searching customer information using full name, email. phone numbers, address, company name or tax number.
- Combine searching for customer information by customer barcode.
- Easy to search through sales channels, customer groups, and purchasing branches.
- Tagging to easily find products and grouping results.
- Customize to add/remove the information columns in the customer management to display as you prefer.
03
Group and set customer status quickly
Make it easy to manage and identify potential customers; supporting marketing strategies (push notification, Email marketing,..).- Support to group customers according to the following criteria: customer information, purchase history, order information, customer card, specific purchase date, order value, purchased products, and other criteria.
- Create the desired number of customer groups.
- Based on the customer groups that the business has grouped to take care of and apply to the right marketing campaigns.
- Support customer analysis based on viewers, new customers, active, inactive, returning, not purchased, purchased, failed purchase; breakdown by city/country, customer gender.
04
Create a membership program or program for each customer segment
Stimulate customer shopping behavior and effective customer retargetting.- Allows to set up the form of collecting points for members according to different levels.
- Install offers, discounts suitable for each member rank.
- Automatically apply the appropriate program if the buyer satisfies the conditions set by the seller.
05
Filter and download customer lists quickly
Easily filter customers by frequency of frequent purchases or not making purchases for a long time.- Customize different forms of filtering, easily group customers to help focus on the right audience to implement effective marketing and remarketing strategies.
- Easily import and export customer lists with Excel files.
- It is possible to select and filter out multiple customers at the same time.
- Allows to filter customers by debt number.
06
Decentralization of customer service staff
Save the entire customer care history of the decentralized staff in detail.- Allow employees to be decentralized to take responsibility for customers to provide the best service to each customer.
- Save call history as employees conduct service to improve the quality of customer service.
07
Statistics, customer analysis
Detailed statistics of customer behavior at online stores (Sales Website/App)- Statistics on the number of customers who have accessed the Website or Sales App at the time of inspection.
- Statistics on the number of active/inactive customers and the number of customers returning to the store (Sales Website/App) in the time period you set up.
- Statistics of the number of customers who have not placed an order, purchased, or completed an order in the time period you set.
- Statistics on the number of customers who have become members of the store.
Customers talk about us.
Mr. Ninh Phú
CEO of Bao An Cosmetic Dentistry
“When I learned about GoSELL I was very excited and looking forward to experiencing Web and App booking services. GoSELL also helps me manage customer appointments very scientifically, checking the customer list is very simple. Thank you GoSELL..”
Ms. Hoàng Anh
Director of Ying Detox Company
“I'm using Gosell's Website to support multichannel business management within the country. I've also thought about international business but found it quite difficult because of the language, shipping and payment barriers. But with this new feature of GoSELL, I can completely easily and confidently bring my product to the international market..”
Ms. Kim Thuỳ
Owner of Shyne Lounge Beauty Spa
“Since I use GoSELL's services, the spa is more well known and trusted by customers, it's easier to book skincare service – anytime, and I can understand the needs of my clients..”
Ms. Thanh Tuyền
Management of VIET BEAUTY Ltd. Company
“GoSELL has helped VIET BEAUTY diversify its sales channels and manage our business effectively, and revenue is constantly growing..”
Ms. Như Lan
Owner of Pick Beauty Cosmetics
“As a cosmetics supplier, I used to struggle to find business solutions, until I found GoSELL. I can now easily create my own website to reach online customers. I'm always confident in the quality of my products, so I'd love to export them. Therefore, I will use GoSELL's new feature to bring my products to the international market.."
Ms. Tiểu Nhi
Owner of Nhi Angel Cosmetics Store
"Since transforming business from Offline to Online, I have only used one GoSELL app without collaborating with another unit. Thanks to GoSELL, I did it.."
Ms. Tuệ Tâm
Owner Happy Food
"GoSELL integrates marketing management tools, gathering information to take care of customers in a single app. GoSELL is one of the tools that can accompany and support businesses. Help my business increase sales and expand customers."
Ms. Hữu Ái
Owner of Toloco Healthcare Center
"GoSELL is a platform that transforms my business form into consistent and effective. The market is a battlefield. You need to change to keep up with the trend. You have to change to win.."
Are you interesting in GoSELL products?
We believe that any business want to be succeed. Our customer service team are ready to support you to find suitable solutions for your business.